Collections

Use & Cleaning 7

How does the Bottle work?How do I clean the bottle and the mouthpiece – and how often?Is the bottle dishwasher-safe?Does the bottle work with sparkling water?Can I use hot water?Can I use milk or other drinks as well?How does the Dial button work?

Further useful information 14

How long does a syrup pod last?How should I store the pods?Can I reuse or refill the pods?How does HOLY Syrup differ from HOLY Powder?What makes your syrup different from the one I can buy in the shop – apart from the bottle/pod system?How does the ‘Dial’ button affect the vitamin content?Can I use the bottle without a syrup pod, just with water?Does the syrup contain caffeine?Where are the bottles and pods manufactured?How do I dispose of the syrup pods?How long does the syrup keep once it has been opened?What ingredients do the Syrup Pods contain?How much HOLY Syrup can I drink each day? Is there a limit?Why do you use preservatives in your syrups?

Postage & Delivery 7

Where is my parcel?How much does delivery cost?I’ve given the wrong delivery address – what can I do?I’ve made a mistake when placing my order. What should I do now?According to the tracking information, my parcel has been delivered, but I haven’t received it. What can I do?I’ve received the wrong item/I’m missing an item. What should I do now?My parcel was damaged. What can I do?

Returns & Refunds 7

How can I cancel my order?How does the 30-day satisfaction guarantee work?How does the 30-day satisfaction guarantee work for the 14-piece and 10-piece sample boxes?When will I receive my refund?Do I have to return the free add-ons when I return an item?Can I return my Advent calendar?Right of withdrawal

Payment & Ordering6

What payment methods are available?I'm having problems with the payment process. What can I do?How do I use discount codes?How can I change my order?How do I get an invoice?I forgot to redeem my discount code – what can I do?

Rewards & Account 11

How can I join Rewards?What benefits do I get with HOLY Rewards?How can I earn points?How can I refer friends?What are the benefits of referring friends?What do I need to bear in mind when referring friends?I haven’t received any HOLY Coins for my order. What should I do now?I’ve placed an order before, but I can’t log in to my account. What can I do?How can I change the email address for my account?Why haven’t my HOLY Coins been released yet?I've forgotten my password. How can I change it?

Product & Preparation27

Was ist HOLY ENERGY®?My shaker’s leaking. What should I do now?Was ist HOLY ICED TEA®?What is HOLY HYDRATION®?Was ist HOLY MILKSHAKE®?How much does HOLY cost?Are HOLY products vegan?How do I prepare HOLY?Can I also make HOLY with sparkling water?How much HOLY can I drink each day?Where is HOLY manufactured?What ingredients are in HOLY Iced Tea®?What ingredients are in HOLY Energy®?What ingredients are contained in HOLY Hydration®?What do you use as a sugar substitute?What is the best way to store my HOLY, and how long does it keep once opened?From what age can you drink HOLY Energy®, HOLY Iced Tea® and HOLY Hydration®?My shaker is changing colour. What should I do?How should I dose HOLY?Are you planning any new products or flavours?Do the tins come with a measuring spoon?Are there any spare parts for the shakers?Is it safe to drink HOLY during pregnancy and whilst breastfeeding?Can you put together your own sample pack?How much caffeine do the products contain?Is HOLY suitable for people with diabetes?Can I put my shaker in the dishwasher?

General information 7

Can I buy vouchers from you?Who are the people behind HOLY, and what do they stand for?How can I apply to HOLY?How can I apply to become a partner?Can you buy HOLY in shops as well?How do I contact HOLY customer service?Are you active on social media?

Can I reuse or refill the pods?

We advise against doing this. For hygiene, safety and the best flavour, please use only genuine HOLY Syrup Pods.

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