According to the tracking information, my parcel has been delivered, but I haven’t received it. What can I do?

If the tracking information shows that your parcel has been delivered but you haven’t received it, it’s best to first ask your neighbours and family members whether they have taken delivery of it.
If you have specified a collection point, the parcel may also be there. If you still cannot find your parcel after 1–2 days, please contact our customer service team so that we can find a solution.