Postage & Delivery
Manage your account and billing.
Where is my parcel?
You will automatically receive your tracking number by email once your parcel has been dispatched. Please also check your spam folder. Alternativ...
How much does delivery cost?
And Germany and Austria, France and Belgium Shipping costs 4,99€ and is free for orders of €49 or more. There are no delivery charges for starter...
I’ve given the wrong delivery address – what can I do?
As we always try to process orders as quickly as possible, we cannot guarantee that it will still be possible to change the delivery address. Onc...
I’ve made a mistake when placing my order. What should I do now?
Please contact our customer service team straight away. Click here to go to our Contact form, or simply get in touch with us via What'sApp or by Email...
According to the tracking information, my parcel has been delivered, but I haven’t received it. What can I do?
If the tracking information shows that your parcel has been delivered but you haven’t received it, it’s best to first ask your neighbours and family m...
I’ve received the wrong item/I’m missing an item. What should I do now?
We’re sorry that an error occurred with your order. Please contact our customer service team as soon as possible. To resolve the issue as quickly as p...
My parcel was damaged. What can I do?
We’re sorry about that! Customer satisfaction is our top priority. Please take some photos to document the issue and contact our customer service team...