Returns & Refunds
Contact our support team.
How can I cancel my order?
Unless we receive your cancellation immediately after you have placed your order, it is often not possible to cancel, as we always dispatch your order...
How does the 30-day satisfaction guarantee work?
If we haven’t quite met your expectations, we offer a 30-day satisfaction guarantee at HOLY. To qualify, you must have consumed no more than 35 grams ...
How does the 30-day satisfaction guarantee work for the 14-piece and 10-piece sample boxes?
If we haven’t quite met your taste, we offer a 30-day satisfaction guarantee at HOLY. To qualify, you may have consumed one sample from the 10-piece s...
When will I receive my refund?
Once we have received your return and checked that it is complete, we will, of course, process your refund straight away. The process can take up...
Do I have to return the free add-ons when I return an item?
We often include free add-ons with your order when it reaches a certain value. If you’re returning an item and would like a refund, you’ll need t...
Can I return my Advent calendar?
Yes, you can return the Advent calendar within the cancellation period. To do so, it must be completely sealed and undamaged.Individual items from the...
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on...